Kings Road Medical Centre

Eastcote Surgery

Online services

You can use online services at the surgery to book an appointment, order a repeat prescription, get test results and view your medical record.

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time.

More information including “how to” leaflets and videos of patients and why they are using GP online services are available here.

Which online service to use?

There are different online services for different tasks.

Patient Access

Use your Patient Access account (on the Patient Access website or in the Patient Access app) to:

  • Book or cancel a routine appointment (call the surgery for an urgent appointment)
  • Order a repeat prescription
  • Get your test results
  • View your medical record

See Registering for online services on how to register for this service.

PATCHS

Use your PATCHS account (on the PATCHS website) to:

  • Contact the surgery to ask a question
  • Update your details

See Registering for online services on how to register for this service.

Registering for online services

Register for Patient Access

To register for Patient Access, so you can book appointments, order medication and view your medical record, fill in the online access application form.

You will then need to bring photo ID to the surgery, where the receptionist will email your online access codes.

If you are a newly registered patient, we will have to wait for your medical record to arrive at the surgery before we can process your request to view your medical record.

Register for PATCHS

You can register on the PATCHS website.

All you need to do is provide an email address and set up a password.

For more information on PATCHS you can visit their website.

Registering for someone else on their behalf

You can register for someone else on their behalf (proxy access) if you are a carer or relative.

To register on behalf of someone else, complete the online proxy access request form.

You will then need to bring the form and photo ID to the surgery, where the receptionist will set up your proxy access.

Proxy access needs to be authorised by a GP. The practice will email you the online access code once authorised.

Date published: 17th February, 2017
Date last updated: 4th April, 2023