Choose And Book
This is a service which allows you to have a choice of at least three hospitals or clinics.
When you and your doctor agree that you need to see a specialist, you will be offered a choice of usually three hospitals or clinics. You will also be given a choice of dates and times for your appointment. Usually you will be able to specify your required date and time. Either during the consultation or at a later date, you will be contacted and given a Unique Booking Reference Number (UBRN), telephone number and a password. The onus is on you (the patient) to ring up and book an appointment with the hospital. If possible, it will be at a time and date of your choosing; unfortunately this is not in our control. A choice of hospital is available for most medical conditions.
However, not all hospitals treat every medical condition and some patients may need a service provided by a few hospitals, hence choice will be more limited.
You do not have to make the decision yourself. If you prefer, your GP can still make the choice for you and recommend a hospital for your treatment but remember, with the new government system, you have choices. Your GP should be able to give the answers to some of the questions you have. Alternatively, contact NHS 111: visit www.nhs.uk or call 111 and ask to speak to a health information officer.
Patients should be aware that fees may be charged for services not covered by the NHS (e.g. private certificates, reports supporting private health insurance claims and other non-NHS medical reports).
Medical reports and examinations for life insurance are usually paid for by the insurance company requesting the examination.
Fees may be charged for services for other special purposes such as
- HGV and PSV licences
- Elderly drivers
- Fitness to travel
- Fitness to drive
- Fitness to undertake certain sports
- Private sick notes
- Signing of passport application forms
- Holiday cancellation forms
- Private prescriptions
The above list is not exhaustive
The fee-scale is recommended by the BMA and details are available on a poster in the waiting room.
The counselling process is one in which you have an opportunity for a private face-to-face discussion with a concerned, highly skilled counsellor for the purpose of resolving your situation. Your counsellor will be an active participant in this problem-solving process, asking questions, making suggestions, and helping you to perceive the situation in a different light. Counselling is an active process, intended to be short-term and specially directed towards resolving the problems that brought you to counselling.
There are times in life when we all experience problems with living which we do not seem to be able to handle on our own, whether it is a marital problem or a child having difficulty in school, a troubled adolescent or a situation of substance abuse. Spending a few hours with a professional counsellor can be immensely helpful. The earlier you seek help for a problem, the better chance you have to resolve it.
Social Services - Some Useful Information
Social Services provides information about, and access to, a wide range of social care services for people in need. Such services include care at home services, day care, respite care and long-term residential and nursing home care.
Access to services is subject to assessment by Social Services staff who will take into account your views, as well as information from any health professionals or others involved in your care and will often include financial assessment as some services are charged for.
Contact your local council office who will be happy to advise about the help available.