To request an urgent appointment for on the day (Monday to Friday)
- Use the Patient Access app.
- Phone us when we are open (Kings Road Surgery on 0208 422 1667 OR Eastcote Surgery on 0208 866 1238).
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
To request a routine appointment in the next 4 weeks
- Use an online form or use the Patient Access app.
- Phone us we are open (Kings Road Surgery on 0208 422 1667 OR Eastcote Surgery on 0208 866 1238).
- Visit the surgery and speak with a receptionist.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
Appointments by phone or online can be more flexible and often means the doctor or nurse can help you sooner.
If there are no appointments available on the day, practice reception staff will offer you alternative services or offer you available appointments for future.
Cancelling or changing an appointment
- Telephone the surgery as soon as possible, and at least 1 hour before your appointment time. This will enable us to offer your appointment to someone else.
- Use your Patient Access account (on the Patient Access website or in the Patient Access app).
- Through your SMS appointment confirmation
Cancellations notified less than 1 hour before the appointment time will be recorded as failure to attend (DNA). Repeated failure to attend booked appointments is a significant waste of NHS resources.
If you need help when we are closed
If the situation is an emergency or life threatening, dial 999 and ask for an ambulance.
For urgent medical advice between 6.30pm and 8.30am weekdays, or during weekends and Bank Holidays, use NHS 111.
For children under 5 phone 111.
For people aged 5 and over go to the 111.nhs.uk website.
Your nearest urgent care centres
The following urgent care centres are located nearby to Harrow:
Northwick Park Hospital Urgent Care Centre
Watford Road
Harrow
HA1 3UJ
Opening Times: 24 hours a day, seven days a week
Telephone: 020 8864 3232
Urgent Care Centre (UCC) at Central Middlesex Hospital
Acton Lane, Park Royal, Middlesex NW10 7NS
Tel: 0208 965 5733
Open: 365 Days a year, 24hrs a day
Parking: Pay and display hospital Parking
Urgent Care Centre (UCC) at Hillingdon Hospital
Pield Heath Road, Uxbridge, UB8 3NN
Tel: 01895 279 939
Open: 365 Days a year, 24hrs a day
Parking: Pay and display hospital Parking
If you need help with your appointment
Please tell us:
- If there is a specific doctor, nurse or other health professional you would prefer to see for your pre bookable appointments.
- If you would prefer to consult with the doctor or nurse by phone or face-to-face.
- If you need an interpreter.
- If you have any other access or communication needs.
Home visits
If you are too ill to come to the surgery you may need to request a home visit, but please remember home visits are intended for the housebound, bed-bound, terminally ill patients.
The best care can often be given at the surgery, but If you still think you need a home visit telephone the surgery preferably before 13:00. The receptionist will need to take some details about what is wrong so that more urgent calls can be given priority.
Extended appointment access
Appointments are available in the evening and at weekends – please call the practice on 0208 422 1667 (Kings Road) or 0208 866 1238 (Eastcote Surgery) to be directed to book an out of hours’ appointment with one of our local linked practices. Alternatively, please visit 111 online or call 111 to be directed to the help you need.
If it’s not urgent you can also use the online consultation form on the practice website, which will be responded in practice hours.
These evening and weekend appointments may take place by phone, video, or face-to-face depending on clinical need. You may be offered an appointment at your GP practice, another local GP practice or another local NHS service. This is because we are working with other local GP practices to provide these appointments – our practice is part of a small group of practices called a Primary Care Network. Working together means we can provide more local services to you.
